Information

Important Info

Please note: Because this application remembers your username and password, it should not be installed on publicly accessible or shared computers, as this may allow other users to send messages from your account.

Replies to Messages

If you have set a message to be repliable (see the FAQ for an explanation of this), Desktop SMS will notify you when it downloads messages into your inbox. You can view these replies by going to your inbox in the tabs to the left of the logo. You can trace the original message sent out from the reply, by clicking Go to Original Message while the reply is selected.

Inbox View

If a message is set to repliable then the user can send a message back to Desktop SMS. These will be put into the inbox and you will be notified. Desktop SMS will also inform you of the number the message is from. When the message is selected, the Go to Original Message button will be available. When selected, this will open the original message in the Sent Items view. Unread replies are highlighted in yellow. Desktop SMS searches for replies automatically every 5 minutes. If you wish to check for a reply before this, simply select Check Inbound Messages from Options.

What happens if I make my message repliable?

The service works by "remembering" messages sent out through our gateway, and matching replies sent back to us through one of our incoming numbers. After sending a message out, there is an exclusive window where messages from the destination number will be accepted and routed back to the correct account. After a message is received back, the window is closed - ie. you can only receive one reply per message sent out. During the expiry window, our system will lock-out attempts for another user to set the reply flag going to the same number. Other users on our system would have to wait until the end of the expiry window (12 hours), or until the window is closed with a reply. NB: To route to messages back to us, we override the originator setting on the message with our reply gateway number. If for any reason the message cannot have the reply flag set, the default originator on your account will be used.

Can I run more than one copy of the Desktop SMS application at any one time?

Yes. You can install as many copies on as many PCs as you wish. You can use the same username and password in each copy.

How do I get my account password?

It is sent via SMS when your account is activated, which happens when we receive payment for the initial purchase of SMS credits. If you have received a receipt for purchase of message credits but no SMS message containing a password please contact us. If you have lost your password, we can re-send the original message. Please contact us to request this.

What can my originator be?

The originator field should either be 11 alphanumeric characters (i.e. a-z, 0-9. Avoid dashes, symbols, etc) or 16 numeric characters. To imitate your mobile - use the country code + number without leading zero.

How do I clear my history?

Before you begin, please remember that if you do this, you must do so at your own risk.

You need to make sure that there are no copies of desktop sms running on your PC.
Goto the installed location: (which by default is)

C:\Program Files\aql\

There is a file there called store.src.
You simply need to remove this file (either delete it or rename it).
This will remove all the message history and message replies from Desktop SMS.

I need more support - where do I go?

Support often needs a more in-depth treatment, usually relates to something to do with your account or the services we provide to you and involves discussing privileged information. Because of this, we use a support ticket system to ensure that we can track your query and to make sure it is handled in a secure and efficient manner. To raise a support query, please log on via our support system and submit your query. You will be issued with a tracking number. Visit www.aql.com and log into your account. During office hours, response times are typically 20 minutes, out of hours, times can vary depending on the nature of the query. If you cannot raise a support ticket then please call us on 01133 20 30 40.